Privacy Policy for Carpathian Survival

Effective Date: 06.10.2024

At Carpathian Survival (“the Game,” “we,” “our,” “us”), we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal data when you play our game, available on the Epic Games Store (“EGS”). By downloading, accessing, or playing the Game, you agree to the practices described in this policy.

  1. Information We Collect

We collect certain information when you use the Game to ensure proper functionality, improve the player experience, and comply with legal obligations.

1.1 Personal Information

Epic Games Account Data: To access the Game through the Epic Games Store, you will need an EGS account. We may collect personal information tied to your EGS account, including your username, email address, and other details associated with your account. This information is shared with us by Epic Games in accordance with their privacy policy.

Payment Information: Purchases made through the Epic Games Store are processed by Epic Games, and we do not store or process payment information directly. Please refer to the Epic Games Privacy Policy for details on how they handle payment data.

1.2 Gameplay and Device Data

Gameplay Information: We collect data about your in-game activities, such as progress, achievements, game settings, and other gameplay interactions.

Log and Usage Data: We automatically gather log files when you interact with the Game, which may include in-game actions, game crashes, and error reports.

1.3 Communication Data

Support Requests: If you contact customer support, we may collect details of the communication, including your name, email address, and the nature of your inquiry.

  1. How We Use Your Information

We use the collected information to:

  • Improve the Game: Ensuring that the Game operates smoothly, improving game features, and optimizing gameplay performance.
  • Manage Accounts: Verifying and managing your account information through Epic Games’ integration.
  • Enhance Security: Monitoring for fraud, cheating, and unauthorized access to protect both our platform and the player community.
  • Provide Customer Support: Responding to inquiries and resolving technical issues.
  1. Data Sharing and Disclosure

We will not share your personal data with third parties except in the following cases:

  • Service Providers: We may share information with trusted third-party service providers to perform certain services, such as cloud hosting, data analytics, and customer support.
  • Epic Games: As the Game is available through the Epic Games Store, certain data will be shared with Epic Games, subject to their privacy policies.
  • Legal Obligations: We may disclose your information if required by law, court order, or government authority, or to protect our legal rights or enforce our Terms of Service.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
  1. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as to operate and maintain the Game, resolve disputes, or comply with legal obligations. If you delete your Epic Games account, we will also delete any associated game data unless it is needed for legal or operational reasons.

  1. Security Measures

We implement industry-standard security measures to safeguard your data against unauthorized access, alteration, or destruction. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

  1. Children’s Privacy

The Game is not intended for children under the age of 12. We do not knowingly collect personal information from children. If we discover that a child under 12 has provided us with personal data, we will take steps to delete the information as soon as possible.

  1. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: The right to request access to the personal information we hold about you.
  • Correction: The right to request corrections to your personal data.
  • Deletion: The right to request the deletion of your personal data, subject to legal limitations.

To exercise any of these rights, please contact us at contact@carpathian-survival.com

  1. Third-Party Links

The Game may contain links to external websites or services, including the Epic Games Store. We are not responsible for the privacy practices of these third-party platforms. Please review their privacy policies before providing them with your personal information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version with a new “Effective Date.” We encourage you to review this policy periodically to stay informed about how we handle your data.

 

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: contact@carpathian-survival.com

By accessing or playing the Game through the Epic Games Store, you agree to the terms of this Privacy Policy.